Inside PIVOT – July 2017 newsletter

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PIVOT update

We are now in the Testing Phase of our project. During the Testing Phase, multiple segments of tests are performed within Epic to validate the system prior to launch. This undertaking requires the collaboration of the PIVOT team, our project subject matter experts, and select Main Line Health end users to verify system functionality. The Testing Phase will continue until October 2017.

Mark your calendars!

On Monday, July 24, 2017, Epic training registration for all staff and super users will open on HealthStream. Here are some registration tips to keep in mind:

  • Main Line Health managers/supervisors who have staff utilizing Epic will register their staff for Epic training.
  • An Epic training HealthStream registration job aid is available on PIVOT Academy.
  • Epic training will be held at multiple locations across the System.
  • NO preference will be given for location specific training.
  • Please DO NOT register staff for classes that are at capacity.
  • In order for Epic training to add additional courses to HealthStream, existing courses MUST be at capacity.
  • Please reach out to for questions.
Additionally, here are some key dates to keep in mind, as we move towards our training kickoff:

For questions regarding Epic training, please contact

PIVOT engagement survey

We want hear from you! Over the course of the past year, you have received monthly updates from PIVOT, powered by Epic. Now is the time to let us know what you’ve liked, what information you would like to see in the coming months, and submit feedback directly to the project.


Please take time to complete the five-minute survey below, which will be used to enhance our communications as we move towards our training kickoff and launch.


By completing the PIVOT Engagement Survey, you will have your name entered into a drawing for two tickets to Hershey Park courtesy of PIVOT, powered by Epic. All survey responses must be received by Sunday, August 6, 2017 in order to be entered into this drawing. The selected winner will be notified by Monday, August 7, 2017.

Thank you for your feedback, Donna Phillips, PIVOT executive sponsor Karen Kofalt, PIVOT project director

Knowledge corner

Often times you’ll hear the word change and transformation used interchangeably, but did you know they are not one in the same? To help you understand the difference, here are some quick facts to keep in mind:

  • Transformation requires a lasting shift in an individual’s mindset and is holistic. It is a strategic journey that continues longer than changes within a process.
  • Transformation redesigns the future state, while change is finite and fixes issues in the past or addresses issues that may currently exist.
  • There is no limit to the amount of work that can be done during a transformation. When you think of transformation, think of it as a journey with many moving parts that intersect to form a new vision.
  • You can always revert back after a change, but with transformation you’ve charted the course towards new values, behaviors and ways of working.
  • Change is good. However, with a vision, strategy and cultural shift, transformation creates a bigger, lasting impact.

While PIVOT will bring many changes, the ongoing efforts of this project will encompass multiple, interdependent initiatives that are part of a large scale transformation, which will shape the future of care at Main Line Health.

PIVOT myth busters

I need to pass an assessment in order to have access to Epic at launch.
  A proficiency test will be given after your classroom training and you must achieve a passing score of 80 percent. Our PIVOT training team will be working hard to ensure you’re more than prepared to pass the assessment.
If I do not pass the assessment the first time, there will be additional opportunities for me to take the assessment.
  If you do not pass your designated Epic assessment, you will have the opportunity to do the following:

  • Time permitting, take a second assessment prior to leaving the class.
  • If there is no time prior to leaving the class, you can schedule a time with the PIVOT training team to retake the assessment at a later date.
I have used Epic at another health system, so I will NOT need to attend training or take an assessment.
  If you have utilized Epic at another facility and you are a Main Line Health provider (MD, DO, NP or PA) you may test out of training by taking, and successfully passing, your designated end user proficiency assessment (EUPA). Upon testing out, you will still be required to attend Personalization Labs and Dragon Training.
I am a Main Line Health manager/supervisor who is responsible for registering my staff for Epic training. This process should be completed via PIVOT Academy.
  To register staff, managers/supervisors should do the following:

  • Review the Epic course catalog on PIVOT Academy.
  • Review the HealthStream job aid on PIVOT Academy, prior to registering staff.
  • Register staff and super users on HealthStream. Please be aware:
    • Epic registration for nursing and nursing super users opened on Wednesday, July 5, 2017.
    • Epic registration for all other staff and super users will open on Monday, July 24, 2017.
  • Contact for further questions.
The basic leave time (BLT) restriction period is required only if I am using Epic at launch.
  No. With the exception of Mirmont Treatment Center and HomeCare & Hospice, who will observe their own BLT restriction period, all Main Line Health employees are required to participate in the BLT restriction period from Saturday, February 17–Saturday, March 17, 2018. Exceptions to this period can be found in PIVOT news.

For additional questions, you can submit a question to the project by visiting our FAQ page.

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